Insurance
One agentic operating model, across the enterprise.
The model proven in underwriting — agents handling the work around judgment, inside governed workflows — extends across lines of business and operations. Underwriting leads. Everything else follows the same architecture.
Life Insurance — Primary Focus
Life underwriting is where Agentic AI matters most.
Complex medical evidence, financial context, carrier guidelines, and expert judgment — life underwriting combines the heaviest evidence burden with the highest value of underwriter attention. It receives our deepest focus, and it is where the agentic operating model proves itself first.
Life insurance in depthAgentic life workflows
- Case triage
- APS / medical record synthesis
- Requirements identification & ordering
- Guideline retrieval
- Evidence summaries
- Risk-factor extraction
- Underwriter case preparation
- Escalation workflows
Property & Casualty
Fragmented submissions become structured risk context.
Commercial and personal lines underwriting runs on broker emails, attachments, exposure schedules, and third-party data. Agents ingest and structure that flow — checking appetite, assembling risk summaries, and preparing quotes and renewals — so underwriters evaluate risk instead of reconstructing it.
- 01Commercial underwriting submissions
- 02Broker emails and attachments
- 03Exposure extraction
- 04Supplemental applications
- 05Third-party data collection
- 06Appetite checks
- 07Risk summaries
- 08Quote preparation
- 09Renewal workflows
Health
Complex information workflows, appropriate controls.
Health insurance operations combine dense clinical and eligibility information with strict privacy and oversight requirements. Agents support intake, document synthesis, and case-review preparation — always within the security, permissions, and human-review boundaries the domain demands.
- 01Intake and document processing
- 02Clinical / eligibility workflow support where appropriate
- 03Case review preparation
- 04Policy administration
- 05Operational workflow orchestration
Claims
Agentic claims operations, from FNOL to resolution.
Claims runs on the same pattern as underwriting: intake, documents, coordination, and judgment. Agents handle FNOL intake, document ingestion, claim-file summarization, triage, and follow-up — preparing adjusters the way they prepare underwriters, with humans holding authority over coverage and outcomes.
- 01FNOL intake
- 02Claim-file summarization
- 03Document workflows
- 04Triage
- 05Adjuster preparation
- 06Information follow-up
- 07Workflow orchestration
Policy Servicing & Operations
The quiet workflows that carry the enterprise.
Beyond underwriting and claims, insurance runs on servicing correspondence, endorsements, records, and cross-system coordination. The same agentic architecture orchestrates these operational workflows — with the same controls.
- 01Policy servicing correspondence
- 02Endorsement and amendment processing
- 03Document and records workflows
- 04Cross-system data coordination
- 05Exception routing to operations staff